FAQ's
The Quick Info!
About Rover Vans – Van Builds, Service, and Gear
Rover Vans is Chicago’s premier custom van builder and service center, proudly serving Chicago and the surrounding suburbs. We specialize in Mercedes Sprinter and Ford Transit camper vans and are dedicated to delivering high-quality builds, upgrades, and repair services that keep your adventure vehicle road-ready. Whether you’re looking for a full custom van build, a specialty vehicle conversion, or simply need service on your current van, Rover Vans is your trusted local partner.
Custom Van Builds in Chicago
We build fully custom Sprinter and Transit camper vans tailored to your lifestyle. From off-grid electrical systems and premium cabinetry to heating, insulation, and layout design, we handle every aspect of the build. We also offer specialty vehicle builds including:
- People movers with DOT-approved seating and Smart Floor systems
- Mobile operations vehicles
- Emergency response vehicles
- Luxury vans and limousines
- Expediting vans for cargo and logistics
Camper Van & Class B Service
Our Service Department is experienced in both camper vans and Class B motorhomes. We handle routine maintenance, diagnostics, and upgrades on Sprinter and Transit platforms, as well as servicing Storyteller Overland, Winnebago Revel, and other factory conversions. Services include:
- Webasto and Espar heater installation, repair, diagnostics, cleaning, and altitude adjustments
- Suspension upgrades for Ford Transit and Mercedes Sprinter, featuring Van Compass, Agile Offroad, and Evictus systems
- Window and van flarespace installations
- Starlink satellite internet installation
- Exterior auxiliary lighting including Baja Designs LP6 lights, light bars, and scene lighting
- Wheels and tires tailored for off-road and overland travel
- MaxxAir fan installation for improved ventilation
- DOT-approved seating and Scheel-Mann seat upgrades
Rover Gear – Designed In-House
In addition to full builds and service, Rover Vans manufactures our own line of Rover Gear. These products are designed in-house, built from lightweight aluminum, and powder-coated for durability. Popular Rover Gear items include:
- Ladder/Tire Carriers
- Accessory Panels and Racks
- Cargo Boxes
- Side Steps
- Rear Hitch Steps
All Rover Gear products are kept in stock and installed in-house by our team, making it easy to upgrade your van quickly and reliably.
Official US Distributor of Van Der Moon
Rover Vans is proud to be the official US distributor for Van Der Moon, a European leader in camper van storage solutions. We carry the full line including:
- Moon Bags
- Moon Kitchen
- Rear Door Organizers
These innovative products integrate perfectly with Rover Gear and Adventure Wagon kits, giving van owners more ways to maximize space and functionality.
Why Choose Rover Vans?
- Local expertise – based in Chicago and serving the surrounding suburbs
- Full-service shop – from custom builds to maintenance and upgrades
- Certified Webasto and Espar technicians
- Experience with Sprinter, Transit, and Class B motorhomes
- In-stock Rover Gear and exclusive Van Der Moon products
- Craftsman-level quality – every build and service completed by our in-house team
At Rover Vans, we’re more than just a van shop — we’re a community of builders, travelers, and adventurers who know what it takes to create a reliable, comfortable, and capable vehicle. Whether you need a full custom van build, routine service, or Rover Gear installation, our team is here to make your van-life dreams possible.
Shipping and delivery
How long does it take to process an order?
If we have the item in stock, dispatch takes place immediately after placing the order. If the product is not in stock, the lead time is approximately 7 working days.
What are the shipping costs?
Shipping is free of charge for orders placed within the European Union. Delivery costs outside the EU are set individually, depending on the place of delivery and the specifics of the order.
Do you ship internationally?
Yes, we ship our products worldwide.
What should I do if my shipment was damaged during shipping?
If your parcel is damaged, please contact the courier company that delivered the parcel as soon as possible. In addition, we encourage you to inform us of the situation so that we can support the complaints process.
Returns and exchanges
Can I return a product if it does not meet my expectations?
Yes, we accept returns on products that have not been damaged and are in their original condition. However, please make your purchasing decisions with consideration.
Can I exchange the product for another one?
Unfortunately, we do not carry out product exchanges.
Do I have to pay for the return?
No, returns are free.
Can I edit or cancel my order after it has been placed?
If your order has not yet been processed, it is possible to edit or cancel it. To do so, please contact us by email at: info@rovervans.com.
Other
Can I order a product with a personalized logo?
Yes, we carry out orders with individual logos. Please contact us about this at: info@rovervans.com.
Do you offer discounts for larger orders?
Yes, we offer discounts when you buy more products. We arrange the details individually - feel free to contact us.
How can I contact customer service?
Please contact us:
By e-mail:
info@rovervans.com
How long does delivery take?
The delivery time depends on the place of dispatch. For orders within the European Union it is usually 2-3 working days. Outside the EU, the delivery time depends on the location and is set individually.
Can I obtain a VAT invoice for my order?
Yes, we issue VAT invoices. To obtain them, please contact us by email at: info@rovervans.com.
What payment methods do you accept?
We accept a variety of payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa - all processed securely at checkout. Please refer to the checkout process for details of the available payment options.
Can I change the delivery address after the order has been placed?
Yes, it is possible to change the delivery address as long as the order has not yet been dispatched. Please contact us by email regarding this: info@rovervans.com.
Do you offer personalisation services other than logos?
Yes, for bulk orders we can offer additional personalisation options. Please feel free to contact us to discuss the details.
Do your products come with a guarantee?
Yes, our products come with a guarantee. The details depend on the type of product ordered. If you have any questions, please contact customer service: info@rovervans.com.